Refund & Exchange

At Prestige Scentz, we take pride in offering an elevated fragrance experience — carefully decanted from 100% authentic bottles, prepared with precision, and packaged with intention.
Due to the intimate nature of fragrance products and to maintain the highest standards of hygiene and safety, we are unable to accept returns or exchanges on any of our decants or fragrance items.

❌ Why No Returns or Exchanges?

Perfume decants are filled to order, and once opened or handled, they cannot be verified as untampered. This policy ensures:

• The integrity and purity of every scent we send
• A safe, uncompromised experience for all our clients
• That each customer receives a product that is untouched and freshly prepared

🛠 If There’s a Problem...

Of course, should your order arrive damaged, incorrect, or incomplete, please contact our us within 7 days of delivery at info@prestigescentz.com. We will handle the issue with discretion and care, and ensure a swift resolution.

We thank you for understanding that excellence and trust are the core of our service — and this policy exists to protect the quality you expect and deserve.